2023 Online Privacy Statement and Refund Policy

At Center of Hope LA, we respect your privacy and are committed to protecting it through compliance with this policy. In this policy, the words “we”, “our” and “us” mean and refer to Center of Hope LA and its campuses. This Privacy Policy explains why we collect certain information and how we protect your privacy within our website. What follows discloses how we gather and disseminate data for the website.

We encourage you to fully understand your rights by reading this Privacy Policy. By accessing or using this website, you agree to this privacy policy. If you do not agree with it, your choice is not to use our website. We reserve the right at any time and without notice to change this Privacy Policy simply by posting changes on our site. Any change is effective upon posting.

To demonstrate our commitment to your privacy, this Privacy Policy notifies you of:

What personally identifiable information of yours is collected through the site; Who collects such information;

How such information is used;

With whom your information may be shared;

What choices you have regarding the collection, use, and distribution of your information;

What kind of security procedures are in place to protect the loss, misuse, or alteration of the information under our control; and

How you can correct any inaccuracies in your information.

If you have questions regarding this statement, please contact us at Communications@go2hope.com

and reference this Privacy Policy in your subject line.

What Information We Collect and How We Use That Information:

Our online payment, prayer request, new member intake, volunteer sign-up, surveys, and registration for event forms require users to give us contact information that may include name, email address, format preference (HTML vs. Text), address, interests, and similar information. The information that COHLA collects helps us to provide information that relates to church services and items needed to carry forward and manage our Ministry activities. We will not sell, rent, or lease your personal information to commercial entities. However, your contact information may be shared with Geremy Dixon Ministries, Center of Hope Community Development Corporation, and Plan4Hope, Inc. If you desire not to have your information shared with the entities listed, send an email making this request to Communications@go2Hope.com or call us at (323) 600-1222. Outside of Geremy Dixon Ministries, Center of Hope Community Development Corporation, and Plan4Hope, Inc, we will not disclose your name, address, e-mail address, or phone number without your express consent, unless disclosure is necessary to comply with laws or relevant legal proceedings. We may combine information from other sources with the information that we collect. We do not store sensitive information from our visitors, such as credit cards or social security numbers.

Internet Protocol Address:

We collect an IP address from all visitors to our site. An IP address is a number automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, administer our site, analyze trends, track users’ movement, gather broad demographic information to help us improve the site, and deliver customized, personalized content. IP addresses are not linked to personally identifiable information.

Use of “Cookies”: Our site may use cookies to enhance your experience on the site. Cookies are pieces of information that some websites transfer to the computer browsing that website. Many websites use cookies for record-keeping. The use of cookies makes Web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular website, and making sure you don’t see the same ad repeatedly. Many consider the use of cookies to be an industry standard.

Your browser is probably set to accept cookies. If you prefer not to receive cookies, you can alter the configuration of your browser to refuse them. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function properly when you view them.

Use of “Web Beacons”: Pages of our website and our e-mails may contain small electronic files known as web beacons that permit us, for example, to count users who have visited those pages, opened an e-mail, and for other related website statistics like recording the popularity of certain website content and verifying system and server integrity.

We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Security:

All information provided to COHLA is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. We also protect account information by placing it on a secure portion of our site that is only accessible by certain qualified employees of COHLA. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot ensure or warrant its security.

Protecting our Children:

Center of Hope LA and its campuses encourage parents and guardians to spend time with their children online. No information may be submitted to or posted on COHLA’s website by users 13 years old and younger. Unless otherwise disclosed during collection, COHLA or any of its campuses will not provide any personally identifying information, regardless of its source, to any third party for any purpose whatsoever for our users 13 years and younger. If any services or features on the site require registration, a user 13 years old and younger will be required to provide the email of the parent or guardian which will allow us to notify that person that the child has registered for a service or feature. Parental or guardian consent will consist of an email from that person to COHLA stating that they are aware that the child is using the website. Identifying a website user as 13 or under is not easy, and COHLA will not be held responsible for anyone misrepresenting themselves as over 13 when in fact they are not.

Other Websites:

Our site may contain links to other websites. Please note that when you click on one of these links, you enter another website for which COHLA has no responsibility. We encourage you to read the privacy statements on all such sites as their policies may be different from ours.

Contacting the Website:

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this site contact us at Communications@go2hope.com.

Refund Policy

Online contributions to the COHLA or any of its campuses are considered to be non-refundable. The refund policy for specific events is determined according to the nature of the event. The event refund policy is posted within the event registration form.